Terms & Policies
Please read the following before booking your dive trip or course. By making a reservation you agree to these terms.
This experience depends on favorable weather. While diving is usually possible during rain, it will be canceled if a storm hits. Red flags will be posted along the beach, and we can confirm this on the diving date. If the experience is canceled due to poor weather, you will be offered a different date or a full refund.
Our dive program includes at least two dives per day. Should a guest choose to skip a dive or participate in only one dive, we kindly ask for your understanding that no refund or partial reimbursement will be offered. This is because all arrangements are confirmed in advance, and operational costs are incurred regardless of individual participation.
Pickup and drop-off transportation between the hotel and the pier is provided as a complimentary service, using our company vehicles. These are shared transfers with other guests and not private car services. If guests choose to travel to and from the pier by their own means, they are welcome to do so at their own convenience. However, in such cases no discount or refund will be granted, as the transportation service is offered free of charge.
All package prices are quoted on a per-person basis. You may be diving as part of a group with other guests; we strictly adhere to safety standard guidelines. If you prefer a private dive lead, this can be arranged on request and will incur an additional charge.
Our primary service is to provide safe and professional diving experiences. Underwater photography and videography are not included in our standard packages and have never been offered as a complimentary service, due to the high cost of professional underwater camera equipment. If you would like underwater photos or videos taken during your dive, please contact our sales staff in advance to arrange this. Additional charges apply.
The equipment included in our standard dive packages is a basic set only: BCD, regulator, wetsuit, fins and mask. For any additional or specialized equipment beyond this basic set, please consult our sales staff in advance — additional charges may apply. Please also note that bringing your own equipment does not entitle you to any discount on the package price.
For dive trips conducted within Thailand's national parks, entrance fees are not included in the dive package and are the sole responsibility of the guest. These fees must be paid directly to the national park officials upon entry. Please ensure you bring sufficient cash to cover the applicable fees — the amount may vary depending on the specific location. For current rates, kindly consult our sales staff in advance.